About BoomBit:
We are BoomBit, a leading Mobile Gaming company with a global audience of millions of players and over 1 billion downloads of our games since our inception in 2010. Our main games from the BoomBit Group include Hunt Royale, Dancing Line and Ramp Car Jumping. We’re a game developer and a publisher. With over 250 employees, we cover games of nearly any genre in the free-to-play (F2P) model on iOS and Android, and also on the Nintendo Switch.
We have experts across publishing, user interface/experience (UI/UX), game design, monetisation, user acquisition (UA), creative, business intelligence (BI), quality assurance (QA), LiveOps, art and game development and are continually looking to strengthen our team.
Work model:
Hybrid/Remote Working
Requirements:
- Minimum two years of experience as a Support Specialist or a related position
- Independent problem solving skills
- Ability to estimate work time and efficiency
- Ability to organize work
- Communication skills
- Advanced knowledge of English (spoken and written)
- Very good ability to use the Zendesk platform
- Knowledge of the game industry and terminology used by mobile game players
- Knowledge of procedures for responding to the most common bugs reported by users
Responsibilities:
- Responding to player issues using the Zendesk platform
- Preparing regular reports on work
- Preparing FAQs for games in cooperation with PMs
- Constant cooperation with other departments of the company
Recruitment process:
- Apply: fill out a short form and send your most recent resume; indicate relevant skills and share portfolio or repository if available
- Invitation: BoomBit will contact you after checking if your profile fits the job offer
- Talk with recruiter and Team Manager: discussion about company culture, responsibilities, team and some technical questions
- Technical task (optional): a short technical task may be requested depending on the role
- Offer: if recruitment is successful, BoomBit will contact you with a proposition of the offer
Benefits:
- Private healthcare
- Sports card (access to gyms, pools and other facilities)
- Work tools: provided equipment and software access
- Office in Gdańsk with gardens, bike racks, equipped kitchen, showers, free parking, nearby bus stop, pet friendly office and 3D printer
- Remote or hybrid work options
- Flexible working hours
- Knowledge sharing meetings and internal presentations
- Employee referral program
- English courses
- Support for implementing new ideas and projects
- International colleagues and remote work from various countries
- Welcome pack, gadgets and occasional gifts
- Team integration budget
- Company events
- Development budget for trainings, courses and workshops
- Opportunity to become an internal trainer